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In Ken Blanchard’s book, Raving Fans, Customer service, or the lack of it, is explored in the United States. People have become used to lack luster service to the point where they rarely complain anymore. 
At den Boer Homes we are all about changing that mindset. If we can’t get our clients to say “Wow” then we just have not done the job. After reading Ken Blanchard’s book, Peter den Boer set about to change the whole way den Boer Homes interacts with their clients. The entire company became focused on providing a high level of service to their clients, above and beyond what is expected. 

We have a deeply held belief that if we serve our clients well, they will speak well of us. Real Estate is a service industry. Good practitioners are not salespeople, they are consultants and marketing people.

Agents must be able to bring knowledge, integrity, and communication skills to the table to be able to fully serve the needs of their clients. We at den Boer Homes believe that we should always be focused on our client’s needs always.

Some agents are in the business of Real Estate to rack up their sales numbers and be a rock star. At den Boer Homes we want our clients to be the rock stars.

Customer Service is not dead!

Why does an agent not call you back? Why was the paperwork not done right? Does anyone listen anymore?

We listen. We return phone calls. We do the deal right for you. Our overarching concern is for our clients. We are constantly looking for ways to go above and beyond the norm, because normal customer service, just isn't good enough.

"Successful organizations have one common central focus: Customers. It doesn't matter if it's a business, a professional practice, a hospital, or a government agency, success comes to those, and only those, who are obsessed with looking after customers." - Ken Blanchard, Raving Fans